Copyright ©2024 Trackhab
We work hard to create products and services that provide fantastic user experiences. In providing our products and services, we collect certain information from our users. In this section, we describe the information we collect and how it’s used and shared. By “we” or “us”, we mean our company, Trackhab Labs Inc., and by “you” we refer to the users of our products and services.
We take seriously our responsibility to protect the privacy of your information in accordance with this policy.
This Privacy Policy was last updated on 5th February, 2016.
What information does Trackhab collect?
Using our services, device owners gain access to information on the use and operation of assets, such as vehicles to enhance the driving experience and improve vehicle performance.
Our services (“Services”) are enabled by a hardware device which plugs into, connects with or works with your asset (the “Hardware”), and our website. Using the Hardware, and our website, you provide us with and we collect the following types of data (“Personal Data”):
• Information from your vehicle’s onboard computer;
• Information about a device’s operation;
• Vehicle location information;
• Generator engine information;
• Location and speed information;
• Personally identifiable information; and
• Information collected when you visit our website.
If you provide us with Personal Data from a location outside the Republic of Ghana or the United Kingdom, please be aware that the data is transferred from your location to our data centers located in the Republic of Ghana or the United Kingdom, where we and our service providers are located.
Information from your vehicle’s onboard computer.
To enable our Services, we collect and store information about the vehicle into which you plug the Trackhab OBDII device. Examples of the type of information we collect from the vehicle’s onboard computer and sensors include: data from the mass air flow sensor, which helps us to calculate fuel efficiency; and diagnostic trouble codes, which help explain why the vehicle’s check engine light came on.
Information about your vehicle’s operation.
We collect information about your vehicle’s operation to provide you with feedback on your driving habits. For example, we collect data on movements, hard acceleration, and speed. Using this information, we provide you with insight into your car’s location, your speed and your speeding patterns. We require your vehicle identification number so that we can provide you with more precise feedback based on your specific vehicle submodel.
Vehicle location information.
We collect information on the location of your vehicle, including your trip route and the stop locations of your vehicle. Trip routes allow you to review a particular route that you’ve driven and the fuel usage associated.
Personally identifiable information.
Examples of personally identifiable information we collect include your name, email address, and mobile telephone number.
You may optionally add other contact details we will notify in event you choose.
Information we collect when you visit our website.
On our website, we use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our site gives to your browser when you access our site. Our cookies help us analyze the usage of our Service and website. Cookies may also be placed by third-party analytics services that we use, such as Google Analytics. We may also use third-party marketing services that use cookies to market our products to you on external sites. You can choose to opt-out of this by using the “Do Not Track” feature of your browser.
Who has access to the information Trackhab collects?
Trackhab engineers and other partner personnel such as staff of mobile network operators have supervised access to your information so that we can provide Services to you and help you if you contact us for support. Except as provided below, we do not share your Personal Data with third parties without your explicit permission.
Third parties performing business-related functions
We sometimes work with other companies to perform certain business-related functions, such as processing payments. In these cases, we only provide the companies with the information they need to perform their specific function.
Legal process
It is possible that we may need to disclose Personal Data when required by law, subpoena, or other legal process, or if Trackhab has a good faith belief that disclosure is reasonably necessary to (1) enforce our Terms of Service, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our Service; or (2) exercise or protect the rights, property, or safety of our users, personnel, or the public. We attempt to notify users about legal demands for their data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not commit to challenge every demand.
Anonymized and aggregated data
We anonymize and aggregate the data we collect across many users and may share this aggregated data with our affiliates, business partners, and users. The aggregated data does not identify you personally. We may also disclose aggregated user statistics in order to describe Trackhab to current and prospective business partners and to third parties for other lawful purposes. Examples of anonymized and aggregate data include the average morning work commute time of our users, and the average monthly cost of gas of our users.
Business transaction.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets; in this event, you will be notified via email and/or a prominent notice on our website of any change in ownership, as well as any choices you may have regarding your Personal Data.
By using our Service, you provide us with permission to share your information with the parties described above.
To provide you with an enhanced user experience, you may choose to share your information with third parties through our website. In these circumstances, we will not share your Personal Data without your explicit permission, usually in the form of a web page, email or app screen where you authorize such sharing of information.
We want you to get the most value out of your Trackhab experience and may present offers from trusted partners to provide a solution that we think would make your asset ownership or usage experience better. For example, we might partner with an engine oil filter manufacturer that is willing to provide a sale discount if you choose to share your data related to your engine performance. These opportunities will always be user “opt-in” only.
Is my Personal Data stored securely?
We use best-in-class security systems and practices designed to protect your information and to prevent unauthorized access to your data. Examples of our security practices include:
• Sensitive user data, such as account passwords and email addresses, are stored in encrypted format.
• Trackhab applications and infrastructure are regularly tested for security vulnerabilities and hardened to enhance security and protect against attacks.
• User data on our database is logically segregated by account-based access rules. User accounts have unique usernames and passwords that must be entered each time a user logs on.
We are committed to handling your personal information with respect and care. However, regardless of the security precautions taken, no physical, Internet or other electronic transmission or storage of data can be fully secure or error free. You should understand this when choosing to use any product or service that includes the physical or electronic storage or transmission of your data.
Is there a way to delete my information?
We store the information described above on the Trackhab Link, in the App, and on our servers. To permanently delete your information, please follow these steps:
1. Write to us at support@trackhab.com and ask us to delete your account. We will then delete your account. Given how our backup systems work, your data may remain in our backups for some time after we delete it from our servers.
Will this Privacy Policy change?
Our products and services (and our business) may change from time to time. As a result, at times we may need to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. However, if we make any material changes we will notify you by email or by a notice on our website. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date shown at the beginning of this document. Your continued use of our Services after any changes or revisions to this Privacy Policy represents your agreement with the terms of the revised Privacy Policy.
What if I have additional questions?
We hope that this Privacy Policy answers your questions regarding the information we collect, how we use it, and what steps we’ve taken to protect it. If you have further questions, please write to us at support@trackhab.com
Copyright ©2024 Trackhab